Shopping Information
How long does it take to deliver my order?
Usually, we deliver within 2–5 working days inside Bangladesh. Delivery time may vary depending on your location and product availability.
Do you offer home delivery across Bangladesh?
Yes! We provide nationwide home delivery through trusted courier partners.
Do you deliver on weekends or public holidays?
Deliveries are usually made Sunday to Thursday. Weekend or holiday delivery depends on courier service availability.
What are the delivery charges?
Inside Dhaka: ৳60
Outside Dhaka: ৳120
Delivery charges may vary for heavy or bulk items.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking ID via SMS or email to check your delivery status.
Who delivers my order?
We work with reliable courier partners like Pathao Courier, Steadfast Courier, and RedX to ensure safe and fast delivery.
What if I am not available at the delivery address?
The courier will contact you before delivery. You can reschedule or provide an alternate contact number if needed.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address before the order is shipped. Please contact our support team as soon as possible.
Payment Information
What payment methods do you accept?
We accept multiple payment options for your convenience:
Cash on Delivery (COD)
bKash / Nagad / Rocket
Debit & Credit Cards (Visa, MasterCard)
Is Cash on Delivery available for all products?
Yes, Cash on Delivery (COD) is available for most products across Bangladesh. However, for high-value or customized items, advance payment may be required.
How does Cash on Delivery work?
You simply place an order, and pay the total amount in cash when your parcel is delivered to your doorstep.
Can I pay online securely?
Absolutely! All online transactions on Ayesh.com.bd are 100% secure and encrypted to protect your payment information.
Do I need to pay any extra charge for online payment?
No additional service charge is required for online payments. The amount you see at checkout is the final payable total.
What if my online payment fails but money is deducted?”
Don’t worry! If the transaction fails but your account is charged, your payment will be automatically refunded within 3–5 working days.
Can I get a refund if I cancel my order after payment?
Yes, if your order is canceled before shipment, your refund will be processed within 3–7 working days through your original payment method.
Orders and Returns
How do I place an order on Ayesh.com.bd?
Simply browse your desired product, click “Add to Cart”, then proceed to Checkout, fill in your delivery details, and confirm your order.
Do I need an account to place an order?
You can order as a guest, but creating an Ayesh.com.bd account helps you track your orders easily and get exclusive offers.
What should I do if I don’t receive my order?
If your order hasn’t arrived within the estimated delivery time, please contact our support team with your order ID for assistance.
What is your return policy?
We accept returns within 3 days of delivery if the product is unused, unopened, and in its original packaging.
How do I return a product?
To return a product, contact our support team with your order details. We’ll guide you through the process and help you arrange a courier pickup or drop-off.
Can I exchange my product instead of a refund?
Yes, you can request an exchange for the same or a different product (subject to availability).
What happens if I return a product after using it?
Used or opened products are not eligible for return or refund unless the item is defective on arrival.
How do I know my order is confirmed?
After you place an order, you’ll receive an order confirmation SMS or email with your order ID and details.
Can I modify or cancel my order after placing it?
Yes, you can request a modification or cancellation before your order is shipped. Once shipped, it cannot be canceled.
How can I check my order status?
Log in to your account and go to “My Orders”, or contact our customer service for real-time updates.
What if I receive the wrong or damaged product?
If you receive a wrong, defective, or damaged item, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
When will I receive my refund?
Refunds are processed within 3–7 working days after we receive and verify the returned item.
Are all products eligible for return?
Some products like personal care, innerwear, or hygiene items cannot be returned for safety reasons unless they are defective or damaged.
Who bears the return shipping cost?
If the mistake is on our end (wrong/damaged product), Ayesh.com.bd covers the return shipping cost. Otherwise, the customer may need to bear it.
